Terms of Service

1. About SyncureOS

SyncureOS is a technology platform designed to help healthcare professionals, clinics, and healthcare organisations manage and streamline certain administrative and operational activities.

Depending on the Services made available, SyncureOS may assist with:

• Appointment scheduling and management;
• Patient communication and notifications;
• Patient information management;
• Prescription and healthcare record management;
• Administrative workflow automation; and
• Other healthcare practice management features.

SyncureOS is intended primarily for use within India.

2. Eligibility

You may use SyncureOS only if you:

• Are legally capable of entering into a binding agreement;
• Are at least 18 years of age;
• Use the Services in accordance with applicable laws and regulations; and
• Where applicable, are authorised to act on behalf of a clinic, hospital, healthcare organisation, or other entity.

If you create or manage an account on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

3. Accounts and Registration

Certain features of SyncureOS may require you to create an account. You agree to:

• Provide accurate, complete, and up-to-date information;
• Maintain the confidentiality of your login credentials;
• Restrict unauthorised access to your account; and
• Notify us promptly if you become aware of any unauthorised use of your account.

You are responsible for activities conducted through your account unless caused directly by our failure to maintain appropriate security measures. We may suspend or restrict access to an account where we reasonably believe that the account has been compromised, misused, or used in violation of these Terms or applicable law.

4. Responsibilities of Healthcare Professionals and Organisations

Healthcare professionals and healthcare organisations using SyncureOS are responsible for ensuring that their use of the Services complies with all applicable laws, professional obligations, medical regulations, and ethical requirements.

You are responsible for:

• Obtaining any required patient permissions, notices, or consents;
• Ensuring that information entered into the platform is accurate;
• Maintaining the confidentiality of patient information;
• Ensuring that authorised personnel access patient information only when necessary;
• Managing user permissions within your organisation appropriately; and
• Using the Services in compliance with applicable healthcare and data protection requirements.

SyncureOS does not assume responsibility for decisions made by healthcare professionals based on information available through the platform.

5. Patient Information and Healthcare Data

The Services may allow authorised users to collect, store, manage, or access information relating to patients. Such information may include:

• Names and contact details;
• Appointment information;
• Medical or healthcare-related information;
• Prescriptions;
• Notes and records entered by authorised healthcare professionals; and
• Other information necessary for the use of the Services.

Healthcare professionals and organisations remain responsible for ensuring that they have an appropriate legal basis and, where required, valid consent or authorisation to collect and process patient information through SyncureOS. Users must not upload or process information through SyncureOS in violation of applicable law.

6. No Medical Advice or Medical Services

SyncureOS is a technology and administrative platform. SyncureOS:

• Does not provide medical advice;
• Does not diagnose medical conditions;
• Does not prescribe treatment;
• Does not replace a qualified healthcare professional; and
• Does not establish a doctor-patient relationship.

Any medical advice, diagnosis, prescription, treatment decision, or healthcare service provided through or in connection with information managed using SyncureOS remains the sole responsibility of the relevant qualified healthcare professional. Patients should seek medical advice directly from qualified healthcare professionals.

7. Prescriptions and Medical Records

Healthcare professionals are solely responsible for:

• The accuracy of prescriptions and medical records;
• Ensuring prescriptions comply with applicable laws and professional standards;
• Reviewing information before issuing or communicating medical instructions; and
• Maintaining any legally required records.

SyncureOS acts as a technology platform and does not independently verify the medical accuracy, appropriateness, or legality of prescriptions, diagnoses, treatments, or other healthcare decisions entered by users.

8. Acceptable Use

You agree not to use SyncureOS to:

• Violate any applicable law or regulation;
• Access another person's account without authorisation;
• Upload malicious software or harmful code;
• Interfere with the security or operation of the Services;
• Attempt to gain unauthorised access to systems or data;
• Use patient information for unlawful purposes;
• Send spam, unsolicited communications, or misleading messages;
• Impersonate another person or organisation;
• Infringe intellectual property rights; or
• Use the Services in a manner that may harm SyncureOS, its users, patients, or third parties.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary.

9. Communications and Notifications

SyncureOS may enable healthcare organisations to communicate with patients through channels made available through the Services. Users are responsible for ensuring that:

• Communications are lawful and appropriate;
• Patients have been provided with appropriate notices or choices where required;
• Contact information is accurate; and
• Communications comply with applicable laws and regulations.

SyncureOS is not responsible for the content of communications created or sent by healthcare professionals or organisations through the platform.

10. Fees and Payments

Certain features or Services may require payment. Where paid Services are offered:

• Applicable fees will be communicated before purchase;
• Users must provide accurate billing information;
• Payments must be made according to the applicable subscription or payment terms;
• Taxes may apply where required by law; and
• Failure to make payment may result in suspension or termination of paid Services.

Unless otherwise stated, fees paid for Services are non-refundable. Specific subscription, cancellation, and refund terms may be communicated separately at the time of purchase.

11. Availability of Services

We aim to provide reliable access to SyncureOS. However, we do not guarantee that the Services will always be uninterrupted, error-free, or available at all times. The Services may occasionally be unavailable due to:

• Maintenance;
• Updates;
• Technical issues;
• Internet or telecommunications failures;
• Third-party service interruptions; or
• Circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue features where reasonably necessary.

12. Data Backup

While we may implement reasonable measures to protect information stored through the Services, users are encouraged to maintain appropriate backups of important information where legally and operationally necessary. Users are responsible for maintaining records where they are legally required to do so.

13. Intellectual Property

All rights, title, and interest in SyncureOS, including its software, design, branding, logos, content, technology, features, and intellectual property, are owned by or licensed to Syncure Technologies Private Limited.

Subject to these Terms, we grant authorised users a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their internal and lawful purposes. You may not copy, reproduce, modify, distribute, reverse engineer, or exploit any part of the Services except where expressly permitted by law or authorised by us.

14. Feedback

If you provide suggestions, feedback, or recommendations regarding SyncureOS, you grant us the right to use such feedback to improve our products and Services without obligation or compensation to you.

15. Third-Party Services

SyncureOS may integrate with or rely on third-party services, including communication providers, payment providers, hosting providers, analytics providers, or other technology services. Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent practices or services of third parties.

16. Suspension and Termination

We may suspend or terminate access to the Services if:

• You violate these Terms;
• Your use creates a security risk;
• We are required to do so by law;
• We reasonably believe that the Services are being misused; or
• Payment obligations remain unpaid.

You may stop using SyncureOS at any time, subject to applicable subscription or contractual commitments. Upon termination, your right to access the Services will end. Data handling following termination will be governed by our Privacy Policy and applicable agreements.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, SyncureOS is provided on an “as is” and “as available” basis. We do not guarantee that:

• The Services will always be available;
• The Services will be free from errors;
• Information entered by users will always be accurate;
• The Services will meet every user's specific requirements; or
• The Services will prevent all data loss, security incidents, or interruptions.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Syncure Technologies Private Limited and its directors, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use SyncureOS. SyncureOS is not responsible for:

• Medical decisions made by healthcare professionals;
• The accuracy of information entered by users;
• Loss resulting from unauthorised access caused by a user's failure to protect credentials;
• Third-party services or outages; or
• Actions taken by healthcare professionals, clinics, patients, or other users.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

19. Indemnification

You agree to indemnify and hold harmless Syncure Technologies Private Limited, its affiliates, employees, and representatives from claims, liabilities, damages, and expenses arising from:

• Your misuse of the Services;
• Your violation of these Terms;
• Your violation of applicable law; or
• Your improper handling of patient or personal information.

20. Privacy

Your use of SyncureOS is also governed by our Privacy Policy. Healthcare professionals and organisations using SyncureOS acknowledge that they may have independent responsibilities regarding the personal and healthcare-related information they collect and manage.

21. Changes to These Terms

We may update these Terms from time to time. Where appropriate, we will provide notice of material changes through the website, platform, email, or other reasonable means. Your continued use of SyncureOS after updated Terms become effective constitutes acceptance of the updated Terms.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, courts located in Bengaluru, Karnataka, India shall have jurisdiction over disputes arising from or relating to these Terms or the Services.

23. Contact Us

If you have questions about these Terms, please contact us at: